Terms & Conditions

Effective Date: 18 October 2025

Welcome to Auriela Essence (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website www.aurielaessence.com and your purchase of products from us. By using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

Auriela Essence
Website: www.aurielaessence.com
Email: info@aurielaessence.com
We operate in the United Kingdom and sell beauty, skincare, and wellness products.

2. Use of Our Website

• You must be at least 18 years old to make a purchase.

• You agree to use this website only for lawful purposes and not in any way that infringes the rights of others or restricts their use.

• We reserve the right to refuse access or service to anyone who breaches these terms.

3. Product Information

• We make every effort to ensure that product descriptions, images, and prices are accurate. However, slight variations may occur due to manufacturing changes or differences in display settings.

• All products are for personal use only and not for resale unless otherwise agreed in writing.

• Always read product labels and instructions before use. If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional.

4. Prices and Payment

• All prices on our website are in GBP (£) and include applicable UK VAT (where relevant).

• We reserve the right to change prices at any time without notice.

• Payment must be made in full before an order is processed. We accept secure payment methods displayed at checkout.

• By providing payment details, you confirm that you are authorised to use the chosen payment method.

5. Orders and Contract Formation

• When you place an order, you will receive an order confirmation email acknowledging receipt.

• Your order becomes a binding contract once payment has been successfully processed and we have dispatched the goods.

• We reserve the right to decline or cancel any order if:

  • The product is out of stock;

  • There is a pricing or description error; or

  • Fraudulent or suspicious activity is detected.

6. Delivery

• We aim to dispatch all orders promptly. Delivery times and costs are shown at checkout and may vary depending on your location.

• We are not liable for delays outside our control (e.g., courier delays, weather, customs issues).

• If your order does not arrive within the expected time, please contact info@aurielaessence.com.

7. Returns, Refunds & Exchanges

Please refer to our Refund & Return Policy for full details.
In summary:

• Returns accepted within 14 days if unused and unopened.

• Exchanges available within 7 days of receipt, subject to availability.

• No refunds unless goods are faulty, damaged, or not as described under UK consumer law.

8. Product Use and Safety

• Our products are formulated for cosmetic and wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease.

• Always perform a patch test before use.

• We are not liable for misuse, allergic reactions, or results that differ from individual to individual.

9. Intellectual Property

All content on this website — including logos, text, graphics, images, and product names — is the intellectual property of Auriela Essence or its licensors and is protected by UK copyright law.
You may not copy, reproduce, distribute, or use any content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

• Our total liability to you for any claim shall not exceed the total amount paid for the product in question.

• Nothing in these Terms limits your statutory rights as a UK consumer.

11. Privacy & Data Protection

Your privacy is important to us. Please read our Privacy Policy to understand how we collect and handle your personal data.

12. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of such sites. Visiting external links is at your own risk.

13. Promotions and Discount Codes

• Promotional offers are valid for a limited time only and subject to change or withdrawal without notice.

• Discount codes cannot be combined unless expressly stated.

• We reserve the right to cancel promotions in cases of suspected misuse or fraud.

14. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms periodically. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms, please contact us:

Auriela Essence
Email: info@aurielaessence.com
Website: www.aurielaessence.com

17. Legal Compliance Notes

This version meets requirements under:

• Consumer Rights Act 2015

• Consumer Contracts Regulations 2013

• E-commerce Regulations 2002 (UK)

• UK GDPR & Data Protection Act 2018